Your Questions, Answered

  • My giclée prints are printed to order by Pigeon Printhouse and will ship out about a week after you order. After shipping, delivery time ranges from 4-10 business days. 

  • Original art orders are shipped once a week on Wednesdays via USPS. Original art valued over $500 will be shipped with signature required.

  • Occasionally packages are lost or misplaced in transit. If it has been more than 10 days since your package has had a tracking or delivery update, please get in touch.

    If your order is marked as delivered and you did not receive the order, you must file a claim with the courier. Unfortunately, I am not able to refund or replace items stolen after they are marked as delivered.

  • If your print or original art arrives damaged in any way from shipping, please send clear photos of the damage to studioswapna.art@gmail.com within 10 days of delivery, and I will issue a refund.

  • I am unable to accept returns if you’ve mis-ordered, ordered the incorrect size, or changed your mind.

  • If you need to change or cancel your order, please contact me immediately at studioswapna.art@gmail.com. Once a print order has been processed by my printer, I can’t cancel or modify the order and it will be shipped.

  • For international print orders please contact me via email at studioswapna.art@gmail.com.